You can trust that your order will be quickly processed and safely delivered.
Shipping
We are currently offering Free Shipping on the majority of our items for a limited time. This offer is good for the 48
US states only (all other locations will be quoted). All mantel shelves under 84" in length will be shipped via FedEx Ground Service at no additional charge within the 48 US states (all other locations will be quoted).
Shelves and mantel's elements larger than 84" will be shipped via freight line.For items shipped via freight carrier to residential addresses, a $ 65.00 handling fee will be added to your order. There is no charge for delivery if we can deliver to a commercial business address not in a residential area or if the mantel can be picked up at a nearby freight terminal.
As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport.
Receiving Your Shipment
We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases, damages may occur during shipment.
Before signing for the shipment inspect the carton and contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately.
NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Bill of Lading. If you are unable to inspect the contents at the time of delivery, make a notation on the lading that there appears to be some damage to the contents and that you were not able to inspect the contents before signing. You then have 24 hours to initiate a damage claim with us.