30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from goddardmantels.com . If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.   (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.)

 

Exception to Return Policy:
The following items are not returnable at any time for any reason:

A) Any custom, not typical order

B)  if they have been installed or burned - gas logs, gas stoves, wood burning stoves, fire pits, or any other product associated with gas (natural or propane) or fire. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If the item is believed to be defective, we will be happy to assist you with the warranty process through the manufacturer to resolve the problem.

Damaged Items:
If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately.  We will file a claim with the shipping company.   In most cases, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides).  If your order is shipped via freight, you must inspect all packages upon delivery.  If there is any damage, it is the customer's responsibility to report the damage to the driver at that time to ensure it will be covered under insurance.

 

How do I return an item?
For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of receipt of your merchandise via email at ryan@goddardmantels.com   Please include your order number and the reason for your return in your email. We will respond within 24 hours with a Return Authorization Number and instructions for returning the item to us.  All returns MUST have a Return Merchandise Authorization (RMA) Number.  All returns received without an RMA number will be shipped back at the customer's expense.